FAQs

What countries do you ship to?

Lysen Ltd currently ships to the United Kingdom, the Netherlands, and Belgium.

How long does shipping take?

Orders are processed within 1 to 3 business days. Estimated delivery times are 5 to 10 business days for the UK and 7 to 14 business days for the Netherlands and Belgium. Delivery times may vary due to customs or carrier delays.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Tracking information may take up to 48 hours to update.

What if my order hasn’t arrived yet?

If your order has not arrived within the estimated delivery timeframe, please contact us at info@lysenltd.com with your order number and we will assist you.

Do you accept returns?

Yes, we accept returns within 14 days of delivery, subject to our Returns & Refunds Policy. Items must be unused and in original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with clear photos of the issue so we can resolve it as quickly as possible.

Can I cancel or change my order?

Orders can only be cancelled or modified before they have been processed. Once an order has been dispatched, cancellation is no longer possible.

How do I contact customer support?

You can reach us at info@lysenltd.com and we aim to respond within 24 to 48 business hours.