Återbetalningspolicy

At Lysen Ltd, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms outlined below.

Customers have the right to request a return within 14 days of receiving their order, in line with UK and EU consumer protection regulations. To qualify for a return, items must be unused, unworn, in their original condition, and returned in the original packaging. Proof of purchase, such as an order number or receipt, is required to process any return request.

Certain items are not eligible for return, including perishable goods, personalised or custom-made items, hygiene or personal care products that have been opened, digital products, gift cards, and any items marked as final sale.

All return requests must be submitted and approved before items are sent back. To initiate a return, please contact us at info@lysenltd.com with your order number and the reason for the return. If your item is damaged, defective, or incorrect, clear photographic evidence must be provided. Returns sent without prior authorisation may not be accepted.

 

Unless the item is faulty or incorrect, customers are responsible for covering return shipping costs. Original shipping charges are non-refundable. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost or delayed in transit.

If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Once reviewed and approved, we will offer a replacement or a full refund, including any applicable shipping costs.

Refunds are processed once returned items have been received and inspected. You will be notified once your refund has been approved. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your payment provider.

If a refund has been approved but not yet received, we recommend checking with your bank or payment provider before contacting us for further assistance.

We do not offer direct exchanges. If you wish to receive a different item, the original item must be returned in accordance with this policy and a new order placed.

This policy does not affect your statutory rights under UK or EU consumer law.

 

Customers have the right to request a return within 14 days of receiving their order, in accordance with UK and EU consumer regulations.

To be eligible for a refund, items must be unused, unworn, and returned in their original condition and packaging. Proof of purchase is required. Certain items are non-refundable, including perishable goods, personalised or custom-made products, hygiene or personal care items that have been opened, digital products, gift cards, and items marked as final sale.

All return requests must be approved before items are sent back. Customers must contact info@lysenltd.com with their order number and reason for return. Returns sent without authorisation may not be accepted.

Unless an item is faulty or incorrect, customers are responsible for return shipping costs. Original shipping fees are non-refundable.

If an item arrives damaged, defective, or incorrect, customers must contact us within 48 hours of delivery with clear photographic evidence. Where approved, a replacement or full refund will be issued.

Refunds are processed once returned items have been received and inspected. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on the payment provider.