Terms and Conditions

Terms and Conditions

Lysen Ltd operates as an online retailer offering products to customers in the United Kingdom, the Netherlands, and Belgium. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

 

All product descriptions, images, pricing, and availability are provided in good faith. While we aim to ensure accuracy, errors may occasionally occur. Lysen Ltd reserves the right to correct any errors, update information, or cancel orders where necessary, including cases of pricing errors, stock limitations, or suspected fraudulent activity.

All prices displayed are shown in the applicable currency and exclude shipping costs unless stated otherwise. Shipping fees are calculated at checkout. Delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by customs, postal services, carriers, or circumstances beyond our control.

Orders may be refused or cancelled at our discretion. If an order is cancelled after payment has been taken, a full refund will be issued.

All content on this website, including text, images, branding, and logos, is the intellectual property of Lysen Ltd and may not be copied, reproduced, or used without prior written consent.

To the fullest extent permitted by law, Lysen Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the order placed.

These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Privacy Policy

Lysen Ltd is committed to protecting your privacy and handling your personal information responsibly.

When you place an order or contact us, we may collect personal information including your name, email address, shipping address, billing details, and order information. This data is used solely to process orders, provide customer support, and improve our services.

Your personal information is never sold or shared with third parties for marketing purposes. Information may be shared only with trusted service providers, such as payment processors and shipping partners, where necessary to fulfil your order.

Our website may use cookies to enhance your browsing experience and improve website functionality. By using our website, you consent to the use of cookies in accordance with this policy.

We take reasonable steps to protect your personal data. However, no online transmission or storage system can be guaranteed to be completely secure.

You have the right to request access to, correction of, or deletion of your personal data. To make a privacy-related request, please contact us at info@lysenltd.com.

 

Cancellation Policy

Orders may be cancelled or modified only before they have been processed and dispatched. Once an order has entered processing or has been shipped, cancellation is no longer possible.

If you wish to cancel an order, you must contact us immediately at info@lysenltd.com with your order number. We cannot guarantee cancellation requests submitted after processing has begun.

If an order cannot be cancelled, you may request a return in accordance with our Refund Policy once the item has been delivered.

Lysen Ltd reserves the right to cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or stock unavailability. If we cancel your order, you will receive a full refund.

 

Refund Policy

Customers have the right to request a return within 14 days of receiving their order, in accordance with UK and EU consumer regulations.

To be eligible for a refund, items must be unused, unworn, and returned in their original condition and packaging. Proof of purchase is required. Certain items are non-refundable, including perishable goods, personalised or custom-made products, hygiene or personal care items that have been opened, digital products, gift cards, and items marked as final sale.

All return requests must be approved before items are sent back. Customers must contact info@lysenltd.com with their order number and reason for return. Returns sent without authorisation may not be accepted.

Unless an item is faulty or incorrect, customers are responsible for return shipping costs. Original shipping fees are non-refundable.

If an item arrives damaged, defective, or incorrect, customers must contact us within 48 hours of delivery with clear photographic evidence. Where approved, a replacement or full refund will be issued.

Refunds are processed once returned items have been received and inspected. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on the payment provider.